Question 1

Do we have to be home while your team is here?

Accepted Answer

You are not required to be home during our service however, a method of entry is needed. We are also more than happy to work with you on site!

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring all the natural cleaning supplies! In order to minimize allergen transfer between homes, the majority of our clients prefer we use a household vacuum. However, if you do not have a vacuum, we always bring a spare!

Question 3

What about my pets?

Accepted Answer

We love your best friends and are happy to work with them on site however, we do ask if your furry friends don’t enjoy guests that you make arrangements to ensure everyone’s safety and comfort.

Question 4

What if I need to cancel or reschedule?

Accepted Answer

We get it, things happen! Should you need to reschedule, please supply us with a minimum of 48 hours notice. There is a cancellation policy in effect.

Question 5

What if I am not satisfied with the clean?

Accepted Answer

Your satisfaction is really important to us! If there’s anything you’re not happy with after your cleaning, just reach out by DM or email within 12 hours and send a few photos.

We’ll be happy to schedule a return visit to make things right. Touch-up appointments will be booked based on our availability.

Question 6

Do you provide in home quotes?

Accepted Answer

No we do not. Our pricing estimates are based on your home's square footage and any selected add-ons. Our pricing is not an hourly rate.

Question 7

Will I have the same cleaner each visit?

Accepted Answer

We take requests and we’ll do our best to schedule the same team member each visit!

Booking in advance will help to secure the team member of your choice however, in the off chance there is another cleaning superstar on site, rest assured your expectations will be exceeded!

Question 8

Are you insured, licensed and bonded?

Accepted Answer

Yes!

Question 9

Are Farmhouse Employees subject to background checks?

Accepted Answer

Yes! All of our employees must provide a background check when they join the team!

Question 10

What types of payment can I use for my cleaning visits?

Accepted Answer

At the moment we are only accepting e-transfers! Details regarding your payment will be sent to you following your clean.

Question 11

What If I am not satisfied with my clean?

Accepted Answer

At Farmhouse Interiors Co., your satisfaction is our top priority. If you're not fully satisfied with your clean, we’re happy to return and make it right—within reason and within our policy guidelines.
We offer a complimentary return clean within 24 hours of your original appointment, subject to the following conditions:
Notify us within 24 hours: You must contact us within 24 hours of your scheduled clean to be eligible for a return visit. Any issues reported after this time frame will not qualify for a complimentary return.
Send photos of the missed areas: To help us understand what was missed and ensure accountability, we require clear, timestamped photos of the unclean areas. This allows us to verify the concern and prepare our team for the return visit.
Return cleans are scheduled based on availability: While we always aim to address concerns promptly, return visits must work within the availability of our team. We will do our best to arrange the return as soon as possible—typically within 1 to 2 business days depending on staff scheduling.
Areas must be in the same condition as left by our team: If the space has been used again after our original visit (e.g., additional mess, spills, or clutter), the return clean may be denied or billed as a new appointment.
Applies to standard scope of work only: Our return policy covers items included in your original booking. Any additional tasks not originally scheduled are not eligible for return cleans unless pre-approved.
We take pride in the quality of our service and want every client to feel confident and cared for. If something doesn’t meet your expectations, just let us know—we’ll always do our best to make it right.

Frequently asked questions